The consumer has the right to withdraw from any distance contract, without any penalty and without specifying the reason, within 14 days, as evidenced by the postmark (Legislative Decree 206/2005).

The costs for the return are charged to the customer, who will have 14 days from the date of delivery of the goods. The customer is also required to notify us via the email address info@ceramicamazzariello.com

In order to exercise the right of withdrawal, the returned goods must be in perfect condition, unused, substantially intact, with the original and not removed seals and labels and provided with the original wrappings.

The delivery costs for returning the Products are charged to the Customer; any costs incurred by the Customer for the return will not be refunded.

RETURN FOR DEFECTIVE

If the product presents lack of conformity or is damaged, the procedure is as follows: it is necessary to return the defective product in good condition, substantially intact and with the original packaging. Ater Tumti will proceed to ascertain the presence of the defect.