Terms and conditions
General conditions of sale
Each order is accepted and each supply is carried out under the General Conditions of Sale indicated below; therefore the placing of an order or the acceptance of an offer, given in any form, are valid as express and full acceptance of these General Conditions of Sale without reservation of any kind, unless the derogations have been confirmed in writing by Ceramica Mazzariello Srl For anything not covered by the General Conditions of Sale listed below, only the provisions of the Italian Civil Code will apply. These General Conditions of Sale are valid exclusively for direct contracts with Ceramica Mazzariello Srl. The goods, even if sold carriage paid, always travel at the risk of the purchaser, who in his own interest must verify the quantity and conditions of the goods before collection and, if necessary, make the appropriate reservations to the carrier. Any dispute relating to the number and condition of the packages delivered will be rejected when the purchaser has not immediately expressed such disputes in writing to the carrier. -----The goods are delivered ex works Ceramica Mazzariello Srl. In any case, Ceramica Mazzariello Srl reserves the right to ship the goods carriage free, with the relative transport costs being charged on the invoice, when the amount of the single shipment is less than the minimum amount foreseen in the current price list. The delivery terms are purely indicative and are always given without guarantee and except in cases of force majeure or unforeseen events, including delays in delivery of raw materials, driving force and more generally all those facts not attributable to willful misconduct or gross negligence of Ceramica Mazzariello Srl. If, once the products are ready for shipment to the buyer, the delivery has not taken place due to a fact not attributable to Ceramica Mazzariello Srl, the delivery is intended to all intents and purposes as performed with the simple notification of goods ready to be communicated to the buyer by registered letter or telegram. From that moment Ceramica Mazzariello Srl will be owed, in addition to the agreed price, also the fee for the storage. The prices of Ceramica Mazzariello Srl are intended for goods delivered ex-works. They are merely indicative and do not bind in any way Ceramica Mazzariello Srl, which reserves the right to make changes to them appropriate to the increases in labour, raw materials and other cost elements that may have occurred verified during the contract and until the day of shipment COMPLAINTS.
All products supplied by Ceramica Mazzariello Srl are covered by a guarantee of proper functioning for a period of two years from the date of delivery. Any claim for manufacturing defects and/or quality defects of the goods must be submitted to Ceramica Mazzariello Srl in writing under penalty of forfeiture within 8 (eight) days of receipt of the products in case of apparent defects and/or in the event of disputes referred to in the previous art. 2, 2 and within 8 (eight) days from the discovery of the faults and/or defects if they are hidden. The purchaser must demonstrate, for the admissibility of the claim, the correct conservation and, if the product has already been installed, also the correct installation. Ceramica Mazzariello Srl may be held responsible only in the cases for which the art. 1229 of the Civil Code does not allow exemption from liability; the guarantee pursuant to art. 1487 of the Civil Code however limited, at the choice of Ceramica Mazzariello Srl, to the return with refund of the price or the replacement of the defective pieces, with the exclusion of compensation for any damage and reimbursement of any expense. The return of the goods is not permitted without the written authorization of Ceramica Mazzariello Srl failing which the goods will be returned to the sender. In the event of an authorized return, the goods must be returned carriage free within 8 days and burdened by a charge as compensation for administrative charges in the minimum conventional amount of 15% (fifteen percent). All the products must be connected and installed according to the CEI Impianti standards in force and the information contained in the Catalog and on any instruction sheets by trained personnel. Ceramica Mazzariello Srl assumes no responsibility for products marketed and/or installed in countries where there are regulations that do not allow their use.
Disputes and competent court
The competent court for any controversy is exclusively that of NAPLES, without the possibility of any modification. Contracts, even if entered into with foreign buyers and for materials supplied abroad, are governed by Italian law.
Privacy
By registering on the Ceramica Mazzariello Srl website, your data is safe.
All data is transmitted and processed within the company with the utmost respect for the law on privacy. They are used for the exclusive purpose of completing your orders or, when you authorize us to do so, to inform you of opportunities, promotions or competitions relating to the Ceramica Mazzariello Srl site. Pursuant to the law 31.12.1996 n. 675 (Law on the protection of privacy)
Ceramica Mazzariello Srl informs that:
The customer acknowledges that the personal data communicated and/or exchanged, even during the pre-contractual information phase, will be processed pursuant to, for the effects and with the purposes set out in:
• Article 12, paragraph 1, letters b), c), d) and f) of Law no. 675/96 and subsequent amendments and additions.
It is also understood that the customer expressly consents to the transfer of personal data pursuant to and for the effects:
• Article 28 paragraph 4 letter a) of Law no. 675-96
and, in any case, to their communication and dissemination pursuant to and by effect:
• Article 20 paragraph 1 letter a) of the aforementioned law.
the processing of personal data has the exclusive purpose of carrying out its commercial activity in an adequate way.
The data will be processed both with computerized and paper systems.
The data may be communicated to third-party organizations (banks, companies connected to us) exclusively for carrying out the commercial relationship with the customer. Legal Notes - PRIVACY
The data provided by the user at the time of registration to Ceramica Mazzariello Srl and its services will be recorded on electronic databases owned by Ceramica Mazzariello Srl, with headquarters in Via Vignariello, 84 80049 Somma Vesuviana (NA) - P .IVA 09870051217 which will be the owner for the treatment.
The user's personal data will be used by Ceramica Mazzariello Srl in compliance with the principles of privacy protection established by Legislative Decree n. 196 of 30 June 2003 and by the other regulations in force on the matter. This information concerns the personal data sent by the User at the time of registration, as well as those obtained from visits and navigation on our site and subsequently provided by the user for the activation of the services offered within the Portal.
The personal data requested are divided into two categories:
mandatory and optional, as shown in the registration procedure and request for activation of the services offered.
The provision of mandatory data and the relative processing for the purposes indicated above are strictly functional to the execution of the services indicated.
Any refusal by the user to provide such data or any refusal to allow their treatment will make it impossible to use the service offered by Ceramica Mazzariello Srl. The other data collected is used to help Ceramica Mazzariello Srl to offer an ever better service. With respect to them, the user is free to provide them or not.
Ceramica Mazzariello Srl subjects the users' personal data to all the processing operations identified by Legislative Decree 196/2003 - that is, to the collection, registration, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection and any other operation useful for the provision of the requested services, including communication to third parties, where necessary - with automated and computerized methods.
Such data may also be organized in databases or archives.
In particular, the purposes of the processing of personal data are as follows:
- provide the expected services;
- check the quality of the services offered;
- provide for all possible accounting and tax obligations;
- satisfy market surveys and statistics, marketing and product preferences;
- trace the perpetrators of any offenses only in the event of specific requests and on behalf of the competent authorities.
If the user has given specific consent:
- provide information and/or offers on products, services or initiatives offered or promoted by Ceramica Mazzariello Srl and/or by affiliated and/or controlled companies, as well as by commercial partners and outsourcers, without this leading to the transfer of data personal data to third parties; the user will be able to access his data at any time and exercise the rights pursuant to art. 7, Legislative Decree . 196/2003. Ceramica Mazzariello Srl informs that, pursuant to art. 7 of Legislative Decree . 196/2003:
the user has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet registered and their communication in an intelligible form.
The user has the right to obtain the indication: a) of the origin of the personal data; b) of the purposes and methods of the treatment; c) of the logic applied in case of treatment carried out with the aid of electronic instruments; d) of the identification details of the owner, of the managers and of the designated representative pursuant to article 5, paragraph 2; e) of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as designated representative in the territory of the State, managers or agents.
The user has the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means manifestly disproportionate to the protected right.
The user has the right to object, in whole or in part:
a) for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection;
b) to the processing of personal data concerning him for the purpose of sending advertising material or direct sales or for carrying out market research or commercial communication.
Furthermore, the user will always have direct access via the web to their data, as in the possession of Ceramica Mazzariello Srl, through their access codes ("Username" and "Password").
In this way, the user will be able to integrate, modify or cancel the data, at any time and without intermediation, autonomously and under his own responsibility.
Through the same interface, the user can manage the reception, frequency and content of the information provided by Ceramica Mazzariello Srl.
Transaction without application of VAT, carried out pursuant to article 1, paragraphs from 54 to 89, l. no. 190 of 2014 as amended by l. no. 208 of 2015 and by the law. no. 145 of 2018".
The personal data acquired by Ceramica Mazzariello Srl may be communicated to all employees, collaborators and consultants in any capacity of our Company, as well as to all corporate bodies.
Handmade product made on demand. Production and shipping time 10 working days.